Forward-Deployed Software Engineer

Location: Valley Forge

We are looking for a forward-deployed software engineer to strengthen customer-facing engineering efforts in King of Prussia, Pennsylvania. This role combines software development, operational support, and analytical problem-solving to improve how internal teams and customers interact with core systems. The ideal candidate brings strong backend engineering experience, a practical approach to automation, and the ability to turn technical challenges into reliable, scalable solutions.

Responsibilities:
• Create and enhance internal applications, scripts, and workflows that improve efficiency for customer-facing and engineering teams.
• Oversee the health of live systems, investigate irregular behavior, and address risks before they affect users or business operations.
• Examine operational and product data to uncover trends, support decision-making, and recommend meaningful improvements.
• Investigate customer-reported technical problems, determine root causes, and deliver timely, effective resolutions.
• Develop and release product enhancements driven by customer needs while maintaining quality and system stability.
• Partner closely with Customer Success, Sales Engineering, and Engineering to remove obstacles and support high-impact initiatives.
• Improve platform reliability and performance through thoughtful debugging, optimization, and ongoing maintenance.
• Stay informed on evolving technologies and engineering practices, applying new ideas where they add measurable value.