Weekday - Customer Service Representative

FT Weekday - Customer Service Representative

Join National Fitness Partners as a full‑time Customer Service Representative. Salary starts at $13 per hour, with hourly increases at 180 days, 1 year, and every 6 months thereafter based on your anniversary date. This position requires a Monday‑through‑Friday schedule from 10 AM to 6 PM.

At National Fitness Partners, we don’t just work in fitness—we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across more than 200 clubs nationwide, creating a judgement‑free fitness experience.

• We Are Accountable – Self‑staters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

• Growth opportunities: over 90% of our management team started as an entry‑level team member.
• Competitive pay and hourly increases at 180 days, 1 year and every 6 months thereafter.
• Shift‑differential pay for select shifts.
• PTO for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more.
• Basic Life Insurance & Short‑Term Disability 100% Company paid.
• Employee Assistance Program.
• Free employee Black Card Membership, including one free membership for a direct family member.

• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point‑of‑sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and new members.
• Provide a clean, sanitized and safe club environment.

Entry level

Full‑time

Other

Wellness and Fitness Services

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