Medical Receptionist

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk‑in basis. Our state‑of‑the‑art centers focus on episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in‑house x‑ray capability.

Medical Receptionists are primarily responsible for greeting and registering patients and handling front‑office administrative tasks. Report to the Office Manager.

• Greeting patients in a professional, warm, friendly, and calm manner.
• Answering incoming calls in a professional manner and taking clear messages.
• Registering patients into the electronic medical records accurately and in a timely manner.
• Scanning patient registration forms, IDs, insurance cards, etc.
• Verifying patient insurances, copays, and deductibles online using Navi Net.
• Collecting cash, credit/debit card payments and ensuring charges are complete and accurate.
• Maintaining efficient and organized patient flow.
• Performing all patient discharge tasks including collecting remaining payments, printing discharge instructions, scanning scripts/labs/x‑rays, and drafting provider notes for signature.
• Coordinating faxes and referrals with other providers and employers.
• Tracking, ordering, and re‑stocking all necessary office supplies.
• Adhering to all center policies and procedures.

• Proficient in the use of computer software.
• Understanding of universal precautions, HIPAA, and OSHA.
• Warm, friendly attitude with excellent patient interaction skills.
• Team player able to multi‑task effectively.
• Excellent verbal and communication skills.
• Adaptable in different situations.
• Must possess excellent patient interaction skills.
• Ability to work independently.
• Effective, compassionate communicator with co‑workers, patients, and families.
• High‑energy individual with a professional appearance and attitude.
• Able to work independently in a fast‑paced environment.
• Comfortable working with electronic medical records.
• Experience in a medical office setting is a plus.
• Medical Secretary certification or Associate Degree is a plus.
• Prior urgent care experience is a plus.

$15.00 - $18.00 per hour.

• Health benefits.
• Flexible scheduling – full‑time and part‑time shifts available.
• Work in a fast‑paced, supportive small business environment.
• Competitive compensation.
• Clientele of repeat patients who value our expertise and relationships.

Entry level.

Full‑time.

Health Care Provider.

Medical Practices.