Telephone Operator

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Telephone Operators are responsible for answering and directing all incoming outside and in‑house calls. The major responsibilities include providing approved patient information upon request, paging physicians, scheduling on‑call services, keeping on‑call schedules updated in the hospital paging system, and alerting hospital staff to all medical emergencies per hospital procedures. Telephone operators also direct patients and visitors to all areas in the hospital using the hospital link system and are trained to provide pager support services for hospital staff.

Hours are 10:30 pm–7:00 am with every other weekend and every other holiday required.

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

• High School Diploma – OR – GED – OR – Relevant experience may be considered in lieu of education

• Relevant Experience

• Customer Service Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Listening Skills
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences.

Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, Tower Direct ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.