Customer Support Specialist

Overview

Join our mission to bring breakthrough technologies to unsung underdogs—those who work tirelessly behind the scenes to make a difference! We’re seeking an empathetic and solutions-focused Customer Support Specialist to help organizations overcome challenges and embrace change through technology.

Role Overview:
As a Customer Support Specialist, you’ll be the trusted guide for organizations navigating the adoption of modern workforce management tools. From onboarding to troubleshooting, you’ll turn moments of frustration into opportunities for trust, growth, and impact.

• Help stakeholders use and troubleshoot workforce management technology
• Proactively maintain client relationships with check-ins and feedback loops
• Resolve support issues via phone, email, chat, and remote access
• Share client insights to improve product and processes
• Perform quarterly partner reviews of established goals
• Partner with IT staff and administrators during rollouts and upgrades

• On-site in Phoenixville, PA

• 1–3 years in customer support or related experience
• Strong technical troubleshooting skills (Windows, networking basics)
• Exceptional communication—explaining technical issues simply
• Comfort with high-volume, time-sensitive support needs
• Growth mindset and eagerness to learn

• Bachelor's or equivalent experience (Preferred)

• You thrive on solving real problems for real people
• You excel at building trust quickly and authentically
• You turn complexity into simplicity for non-technical users
• You’re passionate about helping organizations succeed through change

• Mission-driven: We remove barriers to technology adoption
• Results-focused: We celebrate wins and learn from challenges
• Collaborative & Growth-minded: Always learning, always improving
• GOATS Not Sheep | Winners Not Whiners | The Catalyst Not The Clog

• Base Salary: $75,000-$85,000 (DOE)
• Performance bonuses tied to client satisfaction
• Comprehensive health, dental, and vision insurance
• Paid time off for recharge and personal growth
• Modern office environment with fully stocked kitchen
• Clear path for advancement into Customer Success or Technical Consulting

This is more than a support role—it’s about making a difference in the lives of people through technology. If your passion lies in solving real issues, building trust, and creating lasting impact, apply now and let’s make a difference together.

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Here’s your chance to wow us! Any special reason you would be an asset to Touchpoint?