Retail Associate

Overview

Ross is a leading off-price retail chain with over 2,200 stores. We focus on offering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt shopping experience. The Retail Associate is responsible for ensuring our Customers have a positive shopping experience, maintaining a clean and well-merchandised store, and following company standards to support operational goals.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be asked to perform additional tasks as needed to support Customer service and store operations.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed; is register-trained, helps with merchandise, and answers questions in a polite and knowledgeable manner. Greets Customers with eye contact, a smile, and a courteous greeting throughout the Store; thanks Customers at every register transaction.
• Provides prompt and efficient responses to Customers; responds to Service calls immediately and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high-touch areas) to maintain merchandise, Customer and Team areas.
• Maintains a professional appearance and adheres to the Company dress code.
• Performs daily assigned sizing and recovery to keep the store neat, clean, and efficiently merchandised to standards.
• Expedites newly received merchandise to the sales floor per monthly presentation guidelines and maintains merchandise/brand name familiarity within departments to assist Customers.
• Understands Loss Prevention Awareness, the Shortage Highway, and the Store Protection Specialist (SPS) position where applicable, and merchandise protection standards.
• Safeguards confidential information, cash and credit card information, and merchandise; demonstrates integrity and honesty in all interactions.
• Follows all MOS (Miss Out of Stock) policies, processes, and approvals for disposals where applicable.
• Follows policies concerning cash, checks, charge cards, refunds, voids, and offline procedures; maintains accuracy with bankable tenders.
• Demonstrates a sense of urgency to perform responsibilities efficiently and aligns with Store best practices.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related conditions), veteran status, military status,…