Billing Administrative Associate

Join Lend Care— one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada's Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.

These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At Lend Care, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time.

Reporting to the Team Manager, Billing and Administration, the  Billing Administration Associate will play a pivotal role in maintaining our company’s financial health. You will be entrusted with a variety of responsibilities that are crucial to providing outstanding customer service and executing administrative functions with excellence.

Job Duties:

Manage account restructures: data entry, prepare addendums, confirm revised loan terms.

Annotate accounts to facilitate debt sales and improve recovery efforts.

Handle insurance claims: file tagging, liaising with insurers, and customer updates.

Address customer inquiries via phone/email, provide accurate info, resolve concerns promptly.

Issue administrative/financial documents: balance letters, release letters, contracts, payment schedules.

Maintain organized records of interactions, activities, complaints, and correspondence.

Review account files for compliance, flag discrepancies, initiate corrections.

Prepare Ministry of Transport (MTO) documentation: contracts, bill of sales, Power of Attorney (POA), PPSA documents.

Obtain e-signatures, upload finalized documents to accounts.

Distribute billing documents: balance letters, transaction histories, payment schedules, contracts.

Ensure protocol compliance through file reviews and follow-ups.

Process payments, update customer info, ensure correct PODs application and reconciliation.

Escalate potential fraud or unusual behavior for investigation.

Resolve credit bureau disputes: update Trans Union & Equifax for accurate reporting.

Create and issue warrants per procedures and regulations.

Requirements:

Minimum of one year's experience in customer service, administrative, or support roles.

Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential.

Exceptional attention to detail and accuracy.

Leadership mindset and growth oriented.

Strong organizational skills with the ability to multitask, prioritize tasks, and manage time efficiently.

Capable of working effectively both independently and as part of a collaborative team.

Must be available to work full-time at our Pickering, ON office. Operational hours are:
Monday to Friday 8:30 AM – 5:00 PM; one Saturday a month from 9:00 AM – 5:00 PM.

Why work with us?

Leverage our RRSP match and Employee Share Purchase Plan programs.

Employee discounts on furniture, electronics, and appliances.

Access 24/7 healthcare with Virtual Doctor Appointments.

Personalize your benefits with a customizable package including options for 100% coverage.

Internal development…