Student, Business Operations & Insights Analyst; Winter

Our student programs provide an opportunity to gain meaningful experience while working on initiatives that make a difference for our Clients and employees. You’ll collaborate with business leaders, develop practical skills, and contribute to projects that support operational excellence, innovation, and business growth. This role offers exposure to business analysis, data and insights, continuous improvement, strategic initiatives, and operational transformation within the Canadian Contact Centre.

The Canadian Contact Centre is looking for a curious, analytical, and motivated student to support strategic and operational initiatives across the business. This role offers hands-on experience working with leaders and cross‑functional teams on initiatives that support service excellence, employee enablement, and continuous improvement. You’ll gain exposure to business analysis, change management, pilot programs, operational transformation, and data‑driven decision making while contributing to work that improves employee and Client experiences.

You’ll collaborate with leaders and partners across Operations, Best Practice, Data Insights, Operational Learning, and Enablement teams to support initiatives that improve employee and Client experiences. From day one, you’ll have the opportunity to contribute to real business initiatives by supporting pilot programs, testing new ideas, analysing results, gathering feedback, and helping teams implement change. You’ll work alongside business leaders to identify opportunities, solve problems, and deliver solutions that support service excellence and business growth.

Your work may include business analysis, data and insights activities, process improvement, change management, communications, and the development and delivery of knowledge‑sharing and micro‑learning sessions. Through this variety of experience, you’ll gain exposure to a wide range of strategic and operational initiatives while making a meaningful contribution to the business.

Support data analysis, reporting, and insight generation for operational and strategic initiatives. Create reports, presentations, and visualizations that help leaders make informed decisions. Support testing and evaluation of new tools, technologies, and AI‑enabled capabilities.

Contribute to pilot programs, proof‑of‑concepts, and strategic initiatives from planning through implementation. Support project planning, prioritization, testing, and measurement activities. Assist with business process reviews, documentation, and identifying opportunities to improve employee and Client outcomes.

Support change management and operational readiness activities for new initiatives and programs by participating in cross‑functional meetings and working groups. Develop presentations, communications, training materials, and supporting documentation. Help facilitate knowledge‑sharing activities, micro‑learning sessions, and employee enablement opportunities.

Strong analytical and problem‑solving skills. Excellent written and verbal communication skills. Strong attention to detail and organisational skills. Ability to manage competing priorities and meet deadlines. Comfortable working independently and collaboratively. Proficiency with Microsoft Excel, PowerPoint, and Microsoft 365 tools. Curiosity and a desire to learn. Currently enrolled in a post‑secondary program in:
Business Commerce, Data Analytics, Statistics, Computer Science, Engineering, Economics, Psychology. Bilingualism (French, English) required for Quebec applicants only.

Note:

This is a hybrid role, working…