Knowledge Management Content Specialist

Position: Knowledge Management Content Specialist Needed
Join our team as a Knowledge & Experience Content Specialist, working remotely to create essential knowledge assets from Pickering. You'll focus on developing engaging content that supports employees.

This MP4 level position seeks a detail-oriented professional to enhance the employee experience through effective documentation and communication. You'll leverage your strong writing skills to translate complex concepts into accessible knowledge materials. Your collaboration with various departments will ensure content remains user-friendly and impactful.

Key Responsibilities:

• Optimize knowledge base articles on Service Now

• Develop clear, engaging process documentation

• Utilize analytics for content assessment

• Implement collaborative feedback for content enhancements

• Maintain standards for content quality and design

Requirements:

• 3+ years in knowledge management or instructional design

• Excellent writing and visual communication skills

• Familiarity with Service Now and content types

• Knowledge of UX design principles advantageous

• Proactive and collaborative team member

Your contributions will significantly improve self-service support for employees.
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