Collections Representative; Pooling

Overview

Join to apply for the Collections Representative role at goeasy Ltd. This position is part of the goeasy family through Lend Care, one of Canada’s fastest-growing point‑of‑sale financing providers. goeasy is recognized for its inclusive, high‑performance culture and commitment to people and innovation.

At Lend Care, we help Canadians access financing for life’s essential moments. We deliver fast, flexible financing solutions backed by technology and a customer‑first mindset. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time.

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Birthday off PAID! Along with paid vacation and personal days.
• For the complete picture of total rewards, please .

• Demonstrate compassion and empathy for our customers by understanding their situations and offering solutions.
• Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers.
• Support operations by managing customer accounts and collection activities on delinquent/past due accounts of financial loans.
• Engage in negotiations with customers and explore financial resources to secure the optimal arrangement.
• Complete initial trace work using online tools and account systems.
• Document collections activities and processes through strong administration skills.

• Minimum 1–2 years of experience in a collections, sales, customer service, or call center role.
• Experience with an automated dialer system is an asset.
• Excellent verbal and written communication skills.
• Proven ability to multi-task and adapt to a fast-paced environment.
• Competency in MS Office (Word, Excel); ability to learn new software applications.
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.)

to help us remove barriers so you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Accounting/Auditing and Finance
• Industries:
  Consumer Services