Customer Service Representative

Under the general direction of the customer service manager, the customer service representative (CSR) plays a crucial role in facilitating effective communication between customers and GFL, ensuring seamless operations, and maintaining customer satisfaction. The CSR is responsible for a variety of tasks, including data entry, clerical work, responding to inquiries through email and telephone, and supporting overall office services.

• Provides exceptional customer service to both internal and external stakeholders through a high volume of email and telephone communication.
• Collaborate with assigned TSR to provide comprehensive sales support including quoting, adding CSA lines, assisting with off specs, completing work orders, and submitting inquiries to tech for coding & pricing.
• Ensure timely and accurate responses to customer inquiries, maintaining a positive and professional demeanor.
• Maintain monthly and quarterly KPI’s, including but not limited to:
• Number of work orders completed monthly.
• Five‑9 Metrics (TBD)
• Accuracy of work orders
• Complete work orders and liaise with logistics to communicate service dates to clients.
• Verify and ensure accuracy of work orders prior to releasing to dispatch.
• Handle off-spec shipments promptly and effectively. Add CSA lines and pricing if necessary.
• Perform other duties and responsibilities as required.

• Must be customer‑service oriented, have good communication skills, be detail‑oriented, and be computer literate.
• Comfortable in a fast‑paced, ever‑changing environment with many moving parts and responsibilities.
• High School Diploma or GED;
  Associate’s Degree preferred.
• Customer service experience is preferred but not required.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact my