Bilingual Collections Specialist

Become a key player as a Bilingual Collections Specialist, where your empathy and negotiation skills will make a difference in managing overdue accounts. Work within a supportive environment while engaging with customers in both English and French.

Your role will focus on understanding customers’ situations and offering repayment solutions that fit their needs. With a minimum of 1-2 years of experience, you'll conduct outbound calls, manage past-due accounts, and document collection efforts precisely. Excellent communication skills are essential to ensure effectiveness in negotiating arrangements.

Key Responsibilities:

• Make outbound calls to collect on overdue accounts

• Negotiate repayment plans with empathy

• Manage customer accounts in a supportive manner

• Conduct initial trace investigations using online tools

• Maintain thorough documentation of all activities

Requirements:

• Fully bilingual in English and French

• 1-2 years of experience in collections or similar roles

• Familiarity with automated dialing systems is advantageous

• Excellent communication skills, both written and oral

• Competency in MS Office with adaptability to learn

Join our mission to provide empathetic solutions and enhance customer satisfaction through effective collection practices.
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