Bilingual; EN​/FR Customer Service Representative

At goeasy we are passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point‑of‑sale financing through easyhome, easyfinancial, and Lend Care.

• Efficiently manage and resolve customer complaints received via inbound phone calls or e‑mails, ensuring a timely response and resolution.
• Aim for first-call resolution to enhance the overall customer experience.
• Develop skills to accurately identify customer needs or preferences and recommend suitable products or services.
• Execute account modifications and handle requests related to payments, credits, and other account inquiries.
• Collaborate with other departments by providing insightful feedback to enhance sales, marketing, and business processes.
• Acquire comprehensive knowledge of all products to confidently address and answer any customer inquiries.

• Fully proficient in English and French.
• 1‑2 years’ experience in a call center environment.
• Empathetic, compassionate and operate with integrity.
• Ability to multi-task, adapt to change in a fast‑paced environment and to work independently.
• Excellent written and oral communication skills with the ability to create memorable customer experiences.
• Proficient with Microsoft Office software (Excel, Word, Outlook), strong keyboarding skills and an ability to learn and master new software programs.
• Ability to work full‑time in our office in either Pickering or Mississauga, Ontario.

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalise your benefits with a customisable package including options for 100% coverage.
• Internal development training programmes and platforms including job‑specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.
• For a complete picture of total rewards, please see our benefits page.

We are offering a starting rate of $20.10 per hour for this role, plus the opportunity to earn yearly performance bonuses.

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.)

to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.