Collections Representative

Lend Care, part of the goeasy family, offers a Collections Representative role focused on helping customers manage overdue accounts and negotiate repayment plans while maintaining a customer‑first approach.

• Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
• Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers.
• Support operations by managing customer accounts and collection activities on delinquent/past‑due accounts of financial loans.
• Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement.
• Complete initial trace work using online tools and account systems.
• Document collections activities and processes through superior administration skills.

• Minimum 1–2 years of experience in a collections, sales, or customer service or call center/contact center role.
• Experience with using an automated dialer system is an asset.
• Excellent verbal and written communication skills.
• Proven ability to multi‑task; adapting to changes in a fast‑paced environment.
• Competency in MS Office (Word, Excel); ability to learn new software applications.
• Background checks: criminal, employment, and credit must be cleared.
• Must be legally eligible to work in Canada on a full‑time basis at the time of application; sponsorship cannot be provided.

• Night Shift – Monday to Friday: 2:00 PM – 10:00 PM
• Day Shift – Monday to Friday: 9:00 AM – 5:00 PM
• Rotating weekly mid‑shift:
  Week 1: 12:00 PM – 8:00 PM;
  Week 2: 11:00 AM – 7:00 PM
• Occasional Saturday work (Day Shift only)

We offer $20.00/hour CAD, plus the opportunity to earn monthly bonuses based on performance.

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job‑specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID, along with paid vacation and personal days.

goseasy is an equal‑opportunity employer committed to a diverse, inclusive, and accessible workplace. We provide accommodations to remove barriers in the hiring process and encourage applicants to request assistance if needed.