Bilingual Customer Experience Specialist

Join goeasy as a Bilingual Customer Experience Specialist, enhancing customer interactions across loan products in both English and French. This role focuses on support, empathy, and resolution.

Your focus will be on managing incoming customer communications efficiently and resolving issues effectively. You'll proactively address client needs and suggest appropriate financial services while ensuring a seamless experience. Collaborating with other teams will allow you to provide valuable insights for process improvement.

Key Responsibilities:

• Handle customer complaints via phone and email

• Strive for efficient first-call resolutions

• Identify customer needs and share product recommendations

• Make account modifications and take payment requests

• Support collaborative improvements across departments

Requirements:

• Fully bilingual in English and French

• 1-2 years of experience in customer service

• Exceptional written and verbal communication skills

• Familiarity with Microsoft Office Suite

• Ability to work full time in either Pickering or Mississauga

Become a key part of the goeasy team, providing outstanding customer support and expert guidance.
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