Collections Representative

At Lend Care, we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence.

• Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
• Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers.
• Support operations by managing customer accounts and collection activities on delinquent/past due accounts of financial loans.
• Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement.
• Complete initial trace work using online tools and account systems.
• Document collections activities and processes through superior administration skills.

• Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role.
• Experience with using an automated dialer system is an asset.
• Excellent verbal and written communication skills.
• Proven ability to multi-task; adapting to changes in a fast-paced environment.
• Competency in MS Office (Word, Excel); ability to learn new software applications.
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.

• Night Shift
  • Monday to Friday: 2:00 PM – 10:00 PM
• Day Shift
  • Monday to Friday: 9:00 AM – 5:00 PM
  • Rotating weekly mid-shift:
    • Week 1: 12:00 PM – 8:00 PM
    • Week 2: 11:00 AM – 7:00 PM
  • Occasional Saturday work (Day Shift only)

We are offering $20.00/hour CAD for this role, plus the opportunity to earn monthly bonuses.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.)

to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.