Customer Support at goeasy

Position: Customer Support Role at goeasy
Step into the role of a Customer Support Representative at goeasy's Lend Care and contribute to a leading financing provider in Canada. This role emphasizes quick resolution of inquiries and delivering a premium customer experience.

As a Customer Support Representative, you will engage with clients through various channels, ensuring their inquiries are handled promptly. Ideal candidates possess strong communication skills and have at least 1-2 years of customer service experience. Your expertise will not only satisfy customer needs but also enhance your product knowledge and operational insight.

Key Responsibilities:

• Respond to customer queries via inbound calls and emails

• Handle account adjustments and payment inquiries

• Collaborate with other departments to enhance processes

• Maintain accurate records of customer interactions

• Build knowledge on product offerings for effective recommendations

Requirements:

• Minimum 1-2 years in customer service or call center roles

• Strong verbal and written communication skills

• Adaptability in a fast-paced work environment

• Proficient in MS Office software

• Legally eligible to work full-time in Canada

Support Lend Care's mission by providing exceptional service and helping clients achieve their financing goals.