Senior Customer Advocate

Position: Senior Customer Advocate at Boldr
Join Boldr as a Senior Customer Advocate, where your role focuses on providing empathetic, effective customer support across multiple channels. You’ll help ensure smooth booking experiences while driving new sales.

As an experienced Customer Advocate, you will address inquiries from potential and current customers through phone, chat, email, and social media. This position requires strong sales execution, enabling a seamless booking journey in a fast-paced environment. By collaborating with both internal teams and local hosts, your goal will be to enhance service delivery while ensuring customer satisfaction.

Key Responsibilities:

• Manage customer inquiries via phone, chat, and social media

• Convert inquiries into bookings with high success rates

• Provide pre- and post-booking support empathetically

• Collaborate with hosts to resolve booking issues

• Ensure timely responses, adhering to SLAs

Requirements:

• 2–3+ years in customer support or service roles

• Experience in travel or adventure tourism preferred

• Proven sales experience and achievement of KPIs

• Excellent communication skills and attention to detail

• Proficiency in cloud-based applications and CRMs

Bring your passion for customer service and sales expertise to Boldr, delivering exceptional experiences every day.