Casino Host-PCK

Pickering Casino Resort/Casino Ajax is seeking a Casino Host!

Under the direction of the Player Development Manager, the Casino Host is responsible for assisting with the management of player development and retention while establishing a safe and welcoming work environment for all team members. The casino host is responsible for assisting with the planning and execution of player development programs, ensuring adherence to all policies and procedures, motivating and leading by example and is a leader in the gaming industry.

• Executes player development and retention strategic plans as directed.
• Exercise discretion to provide complimentary incentives to players that exceed their expectations.
• Responsible for the player selection, invitation and hosting for off‑site events including but not limited to sporting events, recreational activities, dinners and group travel.
• Develops and cultivates strong working relationships with all stakeholders: guests and team members.
• Ensures compliance with Internal Controls, Regulations and GCGC Casino Policies & Procedures.
• Partners and coordinates with other departments to ensure total guest satisfaction.
• Increase valued customer net worth to the Pickering Casino Resort through exemplary customer service levels as provided through the Guest Services department.
• Adheres to departmental policies, procedures, activities and strives to achieve short‑ and long‑term goals and objectives.
• Displays a positive, professional attitude and presentation at all times when communicating with external and internal customers using our Great Canadians customer service standards.
• Offers creative advice on events, promotions when requested.
• Provides resolution to guest and operational issues in a calm, professional and prudent manner.
• Develops relationships with VIP customer base through weekly telemarketing and in‑person contact on the gaming floor.
• Telemarketing assignments of new, declining and inactive customers by mail/phone and the analysis and accounting for reporting results to these efforts.
• Devotes significant time being visible and available on the gaming floors to meet and greet guests during individual visits as well as during special events.
• Monitors player gaming activity through computerized gaming software systems.
• Makes appropriate decisions regarding complementaries based on recorded play, earned points, comp availability and customer profitability.
• Assists in planning, executing and hosting player parties, promotions, special events and tournaments.
• Ensures the highest quality theoretical attendance and maximum return on all player special events.
• Possesses the ability to prioritize, organize and complete multiple activities in a high‑pressure environment.
• Is available and willing to work any changes in hours deemed necessary for business levels.
• Other duties may be assigned by the Player Development Manager.

• High School diploma; post‑secondary education in commerce, marketing, hospitality, public relations or management an asset or suitable combination of continuing education and strong experience considered.
• Minimum 3 years of marketing experience in sales/sales management; marketing experience, loyalty program experience.
• 3 years supervisory experience, in a gaming environment preferred.
• Proficient in Microsoft Office software, including Word, Excel, Power Point, Outlook and Explorer.
• Read and understand command of English language in order to communicate with guests and co‑workers.
• Ability to serve as a dynamic and energetic leader while fostering teamwork, employee morale, motivation and open communication.
• Relies on experience and judgment to plan and accomplish goals.
• Dedicated to exemplary customer service.
• Capable of maintaining a positive working environment where each employee performs as part of a team.
• Ability to work independently and under pressure in a fast‑paced environment and able to cope with many challenges.
• Ability to understand and utilize player tracking software programs.
• Ability to speak multilingual is considered an asset.
• Ability to exceed internal and external guest expectations through…