ServiceNow Business Analyst
Job in
Pickering, Ontario, Canada
Listing for:
CPUS Engineering Staffing Solutions Inc.
Full Time
position
Listed on 2026-01-02
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant
Job Description & How to Apply Below
Job Overview
Job Summary:
We are seeking a skilled Service Now Business Analyst to join our team. The ideal candidate will be responsible for gathering business requirements for IT, HR, and Security Incident Response (SIR) modules, creating user stories, and ensuring adherence to the agile process. This role requires a strong understanding of Service Now capabilities and the ability to translate business needs into technical solutions.
Key Responsibilities:
Requirements Gathering:
Collaborate with stakeholders across IT, HR, and SIR departments to elicit, document, and prioritize business requirementsConduct workshops and interviews to understand business processes and identify areas for improvementEnsure that requirements are clearly articulated and aligned with business objectivesUser Story Creation:
Write clear and concise user stories with well-defined acceptance criteriaEnsure that user stories are understood and agreed upon by both the development team and stakeholdersBreak down high-level requirements into smaller, actionable piecesAgile Process Adherence:
Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectivesWork closely with the development team to ensure timely delivery of user stories.Collaborate with the product owner to prioritize the backlog and ensure alignment with business goalsSolution Design and Implementation:Collaborate with the Service Now development team to design solutions that meet business needsEnsure that proposed solutions are technically feasible and aligned with best practicesCoordinate and participate in testing activities, including the development of test plans and scriptsDocumentation and Training:
Maintain comprehensive documentation of requirements, processes, and solutionsProvide training and support to end-users as neededQualifications
Experience:
3-5 years of experience as a Business Analyst, preferably with Service Now.Education:
Degree or diploma in Information Technology, Business Administration, or a related field.Technical
Skills:
Proficiency in Service Now, particularly in IT, HR, and SIR modules.Strong understanding of agile methodologies and practices.Experience with creating user stories and acceptance criteria.Soft Skills:
Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.Preferred Qualifications:
Service Now Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).Experience with Service Now Agile 2.0.
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