Help Desk Specialist

Overview  This Help Desk Support technician will provide Level 1 and 2 support, in-person and remote internal employee desktop support, troubleshooting, and service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity.

Location:

Pickering.
Base pay range  $18.00/hr - $24.00/hr
Hours  40 hours, 8-5PM
Required skills   1-3 years of experience in a helpdesk/desktop support role with emphasis on phone support vs. email
VPN Experience
Experience supporting Microsoft server operating systems, specifically Office
365 products; strong preference for someone who has served as an Office
365 and SharePoint admin
Experience troubleshooting Microsoft SCCM (System Center Configuration Manager) or Intune
Experience installing and troubleshooting desktop and laptop operating systems and applications
Nice to Have   

Experience with Cherwell as a ticketing software or Service Now

Experience with Linux

Experience with MAC systems
Benefits  Benefit packages for this role start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account with employer matching. Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law.
Pay: (In Canadian Dollars) $18-$24/HR - converts at $76,400K-$90,300K salary after 6 months (salary depends on performance).

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