Senior Software Engineer, Operations

• Database technologies like SQL, Oracle, POSTGRES

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

The e-Business team in Application Operations Support (AOS) provides operations and support services to ensure reliability of IT applications to deliver seamless Digital experiences for our clients. Through innovation, continuous improvement, and collaboration, we strive to find new and better ways to bring value to Sun Life.

We are looking for a Senior Software Engineer who thrives in high-impact environments and brings 7+ years of Java application support, analysis, and development experience. In this role, you will play a key part in keeping critical systems reliable, scalable, secure, and resilient—especially when incidents arise. The ideal candidate is a calm, confident problem solver who can take ownership during production incidents, drive resolution, and collaborate effectively across Delivery, Infrastructure, and IT Operations.

• Support highly available, fault-tolerant, and scalable systems.
• Define and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to balance reliability and delivery speed.

• Implement end-to-end monitoring, logging, and alerting for applications and infrastructure.
• Proactively identify performance degradation, capacity risks, and reliability gaps.

• Participate in on-call rotations and lead high-impact incident response for production issues.
• Participate in post-incident reviews and drive corrective and preventive actions.

• Reduce operational work through automation of scaling, incident recovery, and routine tasks.
• Build internal tools and platforms to improve operational efficiency.
• Build telemetry to detect issues and implement self-healing to keep MTTR down

• Partner with development teams on safe releases, rollbacks, and change validation.
• Perform capacity planning and performance tuning to support growth.

• Work cross-functionally with product, engineering, security, and operations teams.
• Document systems, standards, and operational practices to promote shared ownership

• Degree in Computer Science, Computer Engineering, or equivalent discipline
• 3+ years with Incident Management Processes in IT operations
• 7+ years experience in:
  • Java, JavaScript & web development languages like HTML, XML, CSS
  • Java Enterprise Edition (J2EE) technologies such as Servlet, JDBC and JSP
  • Spring framework
• 1+ years experience in:
  • ReactJS/ React.js ->
    Angular
  • Container technologies – Kubernetes, Docker
  • Web Security Knowledge (OWASP top 10)

• Web services and frameworks such as SOAP, REST API, Java APIs, JSON,…