Operations Coordinator - Nuclear Services

Overview

Operations Coordinator - Nuclear Services at Applus+ Canada

Company bio:
Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and oil and gas industries. We are a trusted partner who enhances the quality and safety of our clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities,
innovative approach
, and our motivated team who are committed to operational excellence. Applus+ has achieved a significant global presence and a leading position in its target markets and regions, with 19,000 professionals worldwide.

Overall duty of this position is to plan, organize, direct, review and evaluate and perform day-to-day dispatch operations and activities, and assist during outage periods. The Operations Coordinator follows business unit policies and procedures to ensure the department is in compliance with customer site rules and regulations. There will be on-call and overtime requirements and some travel. This position requires a valid Nuclear Security Clearance or the ability to obtain security clearance within the first three months of employment.

• Receives incoming calls from internal and external customers.
• Plans, assigns, directs/co-ordinates, reviews and documents the work of NDE and technical personnel from clients.
• Plans, assigns, directs/co-ordinates the mobilization and demobilization of technical personnel to/from the individual job(s) and region.
• Plans, assigns, directs and coordinates the required orientation of the technical personnel.
• Plans, assigns, directs and coordinates the equipment required by the technical personnel.
• Plans, assigns, directs and coordinates the employee onboarding process in conjunction with HSE, Payroll and HR.
• Plans, assigns, directs and coordinates the activities of technical staff during non-chargeable time.
• Assists in the development, implementation, and evaluation of dispatch goals, objectives, policies, procedures and work standards.
• Develops and monitors NDE personnel scheduling, forecasting and utilization in conjunction with project managers.
• Monitors and evaluates service quality to ensure compliance with company and customer standards, including investigation of complaints with corrective action recommendations.
• Acts as a liaison between technical staff, management and clients to ensure excellent customer service and policy compliance.
• Identifies ways to increase revenue, decrease expenses and improve operational efficiency.
• Assists with development and submission of proposals.
• Manages company vehicles (insurance, registration, GPS, maintenance) and optimizes vehicle utilization.
• Coordinates travel for QC/NDE employees as required.
• Assists new employees with site-specific Security Clearance.
• Collaborates with other business units to improve procedures and processes.
• Adheres to Applus Code of Ethics and Confidentiality Agreements.
• Other duties as assigned.

• Firm adherence to Applus values and ethics; honesty, discretion, confidentiality, and sound judgment.
• Excellent customer service and ability to build relationships with partners and colleagues.
• Strong verbal and written communication, negotiation, and stakeholder relationship skills.
• Sense of urgency, attention to detail, organizational and analytical skills; eager to learn.
• Ability to establish and maintain professional relationships with management, staff and the public.
• Adaptability in a fast-paced environment with ability to manage priorities and multitask with minimal supervision.
• Problem solving with timely issue resolution.
• Ability to excel in a team environment.
• Strong computer skills in MS Office and other software.

• Previous experience as a Coordinator or Dispatcher in an NDE company or comparable setting is strongly recommended.
• Training in Business Administration or similar field is an asset.
• Strong industry knowledge of NDE is an asset.
• Equivalent industry experience with other formal training and accreditations may be accepted.

• Office environment; primarily sedentary with normal temperature controls.
• Noise level usually quiet to moderate.
• Work outside normal business hours occasionally required; overtime during peak periods may be necessary.
• Ability to be flexible with work schedules and respond to requests without advance notice.
• Occasional to frequent travel within Canada may be required.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.

• Entry level

• Full-time

• Management and Manufacturing

• Business Consulting and Services