Residential Community Manager; On-Site

Purpose

Responsible for effectively managing a residential property while providing the highest level of customer service to residents and owners. Operate within our standards of safety, quality customer service, and efficient operations.

Duties & Responsibilities

Management of Staff:

• Supervise and manage operational staff working on and around the property.
• Ensure effective performance management of staff.

Customer Service Relations:

• Maintain top-tier customer service for residents and owners.
• Communicate effectively with residents and relevant parties, addressing concerns promptly.
• Manage resident functions to foster respect and goodwill.
• Focus on resident retention.
• Handle resident and owner complaints promptly and appropriately.

Administration:

• Monitor rent collection, reconciliation, and ensure compliance with relevant statutes. Communicate with residents regarding rent, and organize eviction processes if necessary.
• Code and approve invoices from suppliers and contractors.
• Review and approve rental applications.

Building Maintenance:

• Conduct inspections of vacant units, noting deficiencies and preparing reports.
• Schedule and coordinate maintenance work.
• Place service calls and coordinate contracted work.
• Regularly inspect common areas and address deficiencies.
• Propose improvements to management processes.
• Participate in on-call rotations and respond to emergencies within 15 minutes.

Qualifications

Education

• Preference:
  College Degree.
• Must read and write English fluently, perform intermediate mathematical functions, and use property management software.

Experience

• Minimum two years’ experience in residential property management or related field.

Skills and Abilities

• Align with company values of Honesty, Integrity, Respect, and Trust.
• Strong management, leadership, and organizational skills.
• Proficient with computers and software.
• Motivated to learn and grow.
• Knowledge of maintenance requirements, vendor, and contract management.
• High stress tolerance.

Special Requirements:

• Willingness to be on call and work irregular hours.

Thank you for your interest in Sterling Karamar Property Management.

We appreciate applications from all interested individuals; only selected candidates will be contacted.

Sterling Karamar Property Management is an equal opportunity employer that values diversity and encourages applications from people with disabilities, offering accommodations upon request.