Licensed Team Lead -LensCrafters

Requisition : 925556
Store #: 000963 Lens Crafters
Position: Full‑Time

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. They ensure customers & patients are always delighted and assist in the achievement of store success by managing key optical & lab processes (if applicable) and systems to exceptional results.

• Ensure the Lens Crafters team provides unsurpassed customer service
• Proactive & solution‑driven, accurate execution & product knowledge
• Assist customers with selections, provide recommendations, and support sales associates
• Serve as a responsible alternate store key holder

Under current & valid state opticianry license, perform the following:

• Provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription
• Adjust and/or repair eyewear as needed
• Present & dispense eyewear and perform accurate digital measurements

• Custom fit glasses & precisely place prescription in lenses
• Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards & customer requirements
• Create a safe working environment for all, demonstrating safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

• HS diploma or GED
• Current & valid state opticianry license
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong interpersonal skills
• Strong basic math skills
• Sales skills
• Problem‑solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

• State licensure (if applicable) or ABO certification in non‑licensed states
• Lens Crafters Final Eyewear Inspector Certification
• Lens Crafters Quality, Fitting & Adjusting Program certification
• Optical machinery/instruments experience
• Customer service experience
• Accu Fit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

26.29 - 36.65

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Additional compensation such as bonuses and commission plans may also be offered.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.