Bilingual Collections Representative; EN​/FR

Join
Lend Care
— one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the
goeasy
family. At
goeasy
, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of
Canada’s Top Growing Companies
, certified as a
Great Place to Work®, and recognized among the
Best Workplaces for Women
and for having one of the
Most Trusted Executive Teams
, and included on
TIME Magazine’s 2025 list of Canada’s Best Companies
. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At
Lend Care
, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time.

• Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
• Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers.
• Support operations by managing customer accounts and collection activities on delinquent/past due accounts of financial loans.
• Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement.
• Complete initial trace work using online tools and account systems.
• Document collections activities and processes through superior administration skills.

• Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role.
• Bilingual proficiency in French and English is required.
• Experience with using an automated dialer system is an asset.
• Excellent verbal and written communication skills.
• Proven ability to multi-task; adapting to changes in a fast-paced environment.
• Competency in MS Office (Word, Excel); ability to learn new software applications.
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job‑specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.
• For complete picture of total rewards, please .

We are offering$22.00 - $29.00/hour CAD for this role (based on experience), plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If…