Nanny - Experienced Nanny Ontario Providing

Security Concierge

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self‑motivated, outgoing, detail‑oriented, has excellent communication skills, and outstanding organizational abilities.

Shift

Schedule:

Tuesday to Friday 4:00 pm – 12:00 am, Saturday 12:00 pm – 12:00 am

Site

Location:

North York, ON

Compensation: $18.50 / hour

• Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.
• Remains calm under pressure and acts quickly.
• Manages and screens messages.
• Schedules access for authorized vendors to provide services within units.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining two personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensures all safety and access control procedures are followed and maintains a safe work environment.
• Provides protection to the clients, residents and property of the buildings we are contracted to provide services; supports by answering customer inquiries and directing as required.
• Observes floors and stairways ensuring they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked.
• Enforces client’s rules, regulations, municipal, Ontario and Canadian laws and assists police and medical staff when required.
• Provides exceptional customer service to clients, customers, contractors and visitors to client’s property.
• Performs routine property patrols of all building levels, parking areas and perimeter, and responds to emergencies and fire alarms.
• Follows up with daily documentation, occurrence logs, incident reports and front desk software as required.
• Adheres to all on‑site procedures: employee handbook policies and procedures, training checklist, standing orders or standard operating procedures, client policies and First Service Residential policies.

• Must possess a valid Ontario Security License.
• High school diploma or equivalent preferred; completion of college‑level courses with a concentration in business/hospitality or police/security foundations is an asset.

• Must be able to lift 50 lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with clients to resolve issues and manage the business.

First Service Residential is North America’s foremost property management firm, specializing in property management, front‑desk security guards, cleaners and superintendent services within our Property Services Department.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

First Service Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

First Service Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics pertinent to the role.

Contact for AEDT related information: national