Transit Operator; Specialized & Conventional); Part-Time

Under the general supervision of the Supervisor, safely operate conventional and/or specialized/on-demand transit vehicles in accordance with established routes and schedules with a varying number of stops. Provides courteous service and responds to customer enquiries concerning transit information.

• Provides excellent customer service and public relations to transit customers and the general public.
• Operates City buses and/or vans and transports passengers safely according to Thunder Bay Transit and Lift+ routes, schedules and procedures.
• Transports and assists passengers with accessibility needs, which under the specialized service program may include escorting/providing assistance to passengers door-to-door and maneuvering & securing mobility devices such as wheelchairs.
• Responsible for collecting fares, ensuring the safety of all passengers and documenting all incidents.
• Issues properly validated transfers and checks the validity of all transfers and passes.
• Responds to customer inquiries concerning transit services; provides information and assists passengers in a courteous manner.
• Provides assistance to passengers with accessibility needs and language barriers, and deals with other passenger issues as per Transit policies and procedures.
• Checks and reports on condition of buses before leaving depot and at such other times as may be designated or required.
• Enters information as to time, mileage, defects, and other pertinent information on Daily Bus Report.
• Surrenders vehicle to relieving operator, or drives to depot at the end of run.
• Completes accident or incident reports, passenger counts, or other reports as required.
• Receives, reports, and forwards "lost and found" articles to depot.
• Performs such other related duties as may be assigned.

• Grade 12 education
• At least one (1) year of frontline customer service experience, including regular direct interaction with the public through face-to-face and/or telephone communication.

• Must have the ability to effectively evaluate customer related situations and determine the best course of action
• Must be safety conscious, risk adverse, and cautious
• Excellent customer service skills with the ability to interact with the public in a courteous and tactful manner
• Ability to understand accessible transportation service delivery and the requirements of travelers with disabilities
• Must be resilient, exhibit self-control, accommodating of others, and inclusive
• Personal neatness and a commitment to customer service excellence is essential
• Ability to communicate effectively, including the ability to issue and accurately comprehend written/oral information and instructions
• Must possess attentiveness, good judgment, safe driving habits, and an ability to deal with all kinds of people in varying circumstances with minimum supervision
• Must possess and maintain a valid Class "G" Ontario Drivers Licence, or equivalent
• Must meet the definition of a competent driver as defined by the Corporation
• Must be competent within the meaning of the Occupational Health and Safety Act

• Familiarity with city streets and Thunder Bay area
• Experience in positions involving the routine operation of a motor vehicle for the transportation of passengers and/or goods.

• Within 15 working days of receiving a conditional offer of employment, must successfully obtain a written beginners licence for an Ontario “C” Class drivers licence with a “Z” endorsement
• After training, must obtain and maintain an Ontario "C" class licence with a ‘Z’ endorsement
• Must remain a competent driver as defined by the Corporation
• May be required to provide a successful driver’s record (uncertified)
• Must undergo a…