Logistics ( Dispatcher

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.

Together, we pursue a shared mission to create a more sustainable future.

Job Summary:

The Dispatcher is responsible for monitoring and coordinating service operations. The Dispatcher collaborates and communicates with service technicians, service leaders, customers, account managers, and others involved in the service and fulfillment process to create and schedule service orders, compile and develop route assignments, and allocate parts to orders as needed. The Dispatcher performs all tasks in a manner that reflects the company's commitment to service, readily assisting both internal and external customers at every available opportunity.

• Customer focused
• Strong communication skills and cross-functional collaboration
• Strong organizational, analytical, and problem solving skills
• Strong interpersonal and leadership skills
• Clear thinker - ability to identify and prioritize action items quickly and efficiently

• Receives and processes customer requests to initiate and schedule service.
• Compiles and develops service route assignments for service technicians.
• Confirms service orders have been completed, adjusts service orders as needed, and closes service orders.
• Collaborates, communicates, and coordinates with service technicians, service leaders, customers, account managers, and others involved in the service and fulfillment process.
• Ensures accountability, fulfillment commitment, and service excellence by maintaining consistent communication with both service technicians and customers.
• Alerts all applicable parties to developing field situations and customer related call-ins and adjusts service technician routes accordingly to address emergency orders and changes to existing service schedules.
• Maintains accurate records of customer interactions, service orders, purchase orders, and other pertinent information.
• Other duties as assigned.

• Demonstrated ability to work independently and with teams
• Strong oral and written communication skills
• Ability to manage multiple high level priorities simultaneously
• Proficient in Microsoft Office (Word, Excel, and Power point) and Google Suite (Docs, Sheets, and Slides)
• Proficient in SAP

Required:

• HS Diploma or GED Equivalent
• 1 year of work experience in customer service

• Associates Degree in Business or Science highly desirable
• 1 year of work experience in dispatch for an industrial service provider
• 3 years of work experience in customer service
• Working DOT knowledge
• Experience in the water treatment industry in logistics or services

• Working primarily in office environment

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

• Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: 21-26.92 usd /hr
• Medical, Dental, & Vision Insurance…