Victim Services Navigator

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Closing Date:27-Aug-26 (Applications are accepted until 11:59 PM Atlantic Time)

The Justice Supports and Services Division of the Department of Justice consists of three programs: each providing Nova Scotians access to critical programming and support. The Maintenance Enforcement Program helps to facilitate the payment of court-ordered child and spousal support; the NS Restorative Justice Program provides opportunities for those harmed by crime, the person who caused the harm and the communities affected to communicate (directly or indirectly) about the causes, circumstances, and impact of that crime, and to address their related needs.

Victim Services offers support to victims of crime as their case moves through the justice system. Within Victim Services we offer a range of services to help victims of crime, promote victims’ rights and interests and advise government on issues relating to victims of crime; and work with justice partners and the community to develop policies and programs that address the needs of crime victims.

We can help provide the victim, spouse, or relative, with information, support and assistance as their case moves through the criminal justice system. When criminal charges are laid, victims and family members can contact us directly for help. We provide the following programs:
Provincial Victim Services Program, Child Victim/Witness Program, Criminal Injuries Counselling Program, Victim Impact Statement Program, Restitution Program and the Sexual Offense Legal Representation Program. For more information on the Department of Justice Victim Services please visit the following link:  Services/

The Victim Services Navigator is responsible for delivering the Provincial Victim Services Program, in accordance with the rights of victims of crime as outlined in the Victim’s Rights and Services Act, the Criminal Code of Canada and the victim-related provisions of other federal and provincial statutes, including the Victim Bill of Rights. As our Victim Services Navigator, you will provide information and support services directly to victims of crime, and act as a liaison between the victim and justice personnel such as police and Crown Attorneys.

This work can include Court preparation sessions, Court accompaniment and assisting victims to access Criminal Injuries Counselling or to prepare and submit Victim Impact Statements to the Court. In this role, you will identify and analyze trends and common concerns of victims and employ a variety of strategies to meet those needs.

You will maintain a caseload of highly sensitive files and provide support to help meet clients' needs and provide referrals to specialists as needed. You will ensure the clients are provided information regarding the criminal justice system/process and assist in submitting documents. You will liaise with Crown, Police, Correctional Services and community organizations in the development, delivery, coordination, and enhancement of services.

You will ensure the confidentiality of client information is maintained and that it is accurately entered into the Victim Services case management system. This includes utilizing a bring forward system to monitor and action time sensitive files.

You possess a Bachelor’s degree (typically in the Social Sciences) and three years of related experience. An equivalent combination of education, training and experience will be considered. Related experience includes (but is not limited to) providing client services in the community. In this role, you are required to have experience in client assessment and interviewing techniques, as well as case management and computer skills.

Your knowledge of the criminal justice system and community resources, the Victims’ Rights and Services Act, the Criminal Code of Canada, and the Canadian Victims Bill of Rights is essential. Our successful candidate will have excellent oral and written communication skills, good organizational ability and strong interpersonal skills including the ability to work as part of a…