Front office assistant

Front Office Assistant – Atrium Health Floyd

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38785 Atrium Health Floyd Cherokee Medical Center - Cherokee Rural Health Clinics: 32 Roundtree Dr Piedmont AL

• Full time
• Benefits Eligible:
  Yes
• Hours Per Week: 40
• Schedule:
  
  M-F 7:30‑4:30
• Pay Range: $17.65 – $26.50

Collects, analyzes and records accurate and compliant demographic and clinical information in the scheduling system. Meets or exceeds productivity standards. Maintains synchronicity between the scheduling and registration systems when rescheduling, canceling or editing accounts. Maintains accurate patient/physician scheduling system. Identifies and responds appropriately to callers' communication needs, secures interpreter to complete scheduling and documents record for future visit. Using approved identification standards positively identifies the patient before accessing existing medical record numbers or creating new patient entries.

Provides patients with appointment date and time options, scheduling per patient preference or first appointment and follow‑up appointments as directed by clinicians. Accurately enters all required patient demographic and clinical data in scheduling application. Checks receipt of faxed orders and reviews for accuracy. Documents in record if new or revised written orders are needed on day of service. Schedules with proper test sequencing when multiple tests are ordered, ensures there are no clinical, equipment or physician conflicts.

Engages in frequent communication with all departments to ensure scheduling openings are current and time blocks are administered as needed. Explains procedures and provides patients/customers with accurate preparation information prior to exam. Ensures understanding of pre‑procedure clinical requirements. Provides directions for patients to follow on day of service and ensures understanding of where to park, where to check‑in, when to arrive, etc.

Accurately collects records and analyzes all required demographic, insurance/financial and clinical data necessary to pre‑register/pre‑admit patients from all payer classes. Meets standards for productivity defined as 100% scheduled patients pre‑registered prior to arrival. When assisting walk‑in patients, screen orders for compliance with policy. Work with physicians, Care Coordinators, and clinical department leaders to communicate and resolve issues related to order quality and acceptable standards.

Collects and records accurate and thorough patient, guarantor, insured and insurance information when preregistering patient accounts. Provides information for preregistering accounts using appropriate clinic and service codes; and establishes account parameters to ensure revenue is properly recorded and accurate bills are produced. Obtains printed physician referral orders or validates that the patient is to bring on the day of service.

Uses electronic systems to confirm coverage while patient is present and discussing the findings with the patient. Follow established department policies to resolve issues related to patient's eligibility for coverage or issues in network status for the patient using Advocate's network. Reviews physician orders and other documentation against Medicare payer coverage and medical necessity criteria; to assess whether services being provided meet third‑party requirements for payments.

Sends electronic requests to physicians to obtain additional diagnoses on orders as needed. Identifies if authorization/prior approvals are required for scheduled services. Requests and documents as appropriate. Ensures each account's financial clearance disposition is correct and easily identified for the date of service registrar. Schedules patients without authorization at least three days out to allow sufficient time to financially clear account.

Escalates accounts to appropriate persons if time frame is shortened and account needs higher priority. Performs revenue cycle activities that prevent payment denials, increase cash collections and assures appropriate financial disposition of account…