Workers' Supervisor at Piedmont Airlines

Responsibilities

Lead, coach, and mentor a team of claims professionals, fostering a culture of accountability, collaboration, and high performance

Oversee the self‑insured workers’ compensation program with a focus on reducing injury frequency, severity, and costs

Ensure day‑to‑day operations, including claims processing and return‑to‑work initiatives, run smoothly and efficiently

Evaluate complex and high‑exposure claims, making timely and sound decisions that balance risk mitigation with employee support

Serve as the employer representative with the Third‑Party Administrator (TPA), legal counsel, and other external partners

Conduct regular audits of claims to ensure accuracy, compliance, and alignment with company standards

Ensure compliance with applicable federal, state, and local regulations, including the Occupational Safety and Health Administration (OSHA), Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA), and Employee Retirement Income Security Act (ERISA)

Maintain appropriate documentation and reporting, including OSHA logs and internal metrics

Stay informed of regulatory changes and adjust internal practices as needed

Analyze claims and leave data to identify trends, cost drivers, and opportunities for process improvement

Present actionable insights and implement strategic solutions to enhance program performance and efficiency

Develop and deliver training, tools, and resources to support managers in navigating workers’ compensation policies and procedures

Address escalated issues with empathy and provide timely, effective resolutions

Drive continuous improvement by identifying process enhancements, exploring automation opportunities, and collaborating with cross‑functional teams to align and innovate claims management practices

Willingness to take on additional tasks and responsibilities as needed in a dynamic team environment

Three (3) years of experience managing or adjusting workers’ compensation claims

Experience with multi‑state workers’ compensation programs, preferably in North Carolina, Pennsylvania, and Virginia

Familiarity with workers’ compensation claims management software

Working knowledge of related employee benefits programs and leave administration (e.g., FMLA, ADA, disability insurance)

Experience with OSHA recordkeeping and reporting requirements

Strong written and verbal communication skills

Proficiency in Microsoft Office Suite

Demonstrated ability to manage sensitive information with discretion and maintain confidentiality

Ability to manage deadlines and priorities independently in a remote or hybrid environment

Prior supervisory experience

Professional designations such as Chartered Property Casualty Underwriter (CPCU) or Associate in Claims (AIC)

Experience working with self‑insured workers’ compensation programs in a multi‑state environment

Familiarity with collective bargaining agreements and unionized work forces

Knowledge of absence management programs

Standard office environment, use of telephones, computers, and other office equipment

Occasional travel will be required

Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10‑year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

$55,000.00/Annual Salary - 70,000.00/Annual Salary (Based on locale and experience)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.