Project Coordinator

Overview

Element has an opportunity for a Project Coordinator at our Greenville, SC site to perform order entry of incoming test requests and other scheduled tasks under direction of the General Manager.

The Project Coordinator consists of multiple responsibilities which help ensure centralized, consistent customer experience. This includes professionally answering incoming calls and emails from internal and external customers.

Salary: $20- $25/hr DOE

• Utilize phone call / email handling processes to effectively communicate your role and the Element value proposition to incoming callers / web inquiries
• Complete customer follow-up emails and phone calls as required each day
• Receive incoming shipments & assist with customer pickup and return of samples
• Review customer Purchase Order’s (PO’s), and enter work orders
• Verify that orders received include all necessary paperwork to allow for proper testing of samples
• Contact customers over PO discrepancies or to obtain additional test detail
• Serve as a point of contact for customers, assisting them with order status updates
• Work with Production and Laboratory personnel to expedite work
• Alert staff to expedite/ rush work and follow-up on issues
• Promptly address revised PO’s for work in progress by entering the new PO’s into the system and communicating changes to appropriate department supervisor
• Ensures all work is performed in accordance with company safety and quality policies and procedures and regulatory agency regulations
• Maintain solid and current knowledge of Element’s service offering
• Document all customer concerns, delegate to appropriate quality manager, and provide follow-up to ensure resolution of concerns
• Act as a resource in routing customer questions / issues and follow up to ensure customer satisfaction and keep abreast of changing customer needs
• Well-developed oral and written communication skills to meet a variety of communication needs
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
• Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Other duties as assigned by General Manager

• High school diploma or equivalent required, associate degree in business administration or related field preferred
• 2–4 years of experience in customer service, order management, or administrative support—preferably in a testing laboratory or technical services environment
• Strong attention to detail with proven accuracy in data entry, documentation, and Purchase Order review
• Excellent attention to detail
• Ability to work independently
• Ability to work well under pressure and meet tight deadlines without compromising the quality of work or safety
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent written and verbal communication skills with the ability to manage client inquiries and coordinate across departments
• Highly organized with strong multitasking and problem-solving abilities in a fast-paced setting, with commitment to safety, quality, and process compliance

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we…