Production Coordinator

Dispatch Coordinator (Production Coordinator)

Position at SERVPRO of West Greenville.

• 401(k)
• Health insurance
• Paid time off
• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• 401k retirement plan
• Primary Care physician coverage

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow‑ups on current projects, general inquiries about the business, and other routine communications.
• Collaborate and assist with other departments, as needed.
• Maintain job cost by data input.
• Coordinate with PM and Office for collections/draw and contracts as needed.
• Give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

• High school diploma/GED (preferred).
• Efficient in time management and detail in processes.
• At least 2 years of customer service and/or office‑related experience.
• Prior dispatch experience preferred.
• Ability to multitask and remain detail oriented.
• Knowledge of local geographical area is preferred.
• Must be knowledgeable in relevant computer applications.

This is a sedentary role in a fast‑paced office environment. Minor filing is required, with occasional lifting of files, opening filing cabinets, bending or standing as necessary.

Background check required (subject to applicable law).

Each SERVPRO® Franchise is independently owned and operated. All employees of a SERVPRO Franchise are hired by an independently owned and operated SERVPRO Franchise and are not employed by SERVPRO Industries, LLC or SERVPRO Franchisor, LLC. All legal statements regarding franchise employment and sample forms are handled by the franchise’s attorney. This role is subject to standard occupational health and safety regulations.