Manager, IT Infrastructure; Site

The Site IT Infrastructure Manager is responsible for leading on-site IT infrastructure operations at the Greenville Plant (Piedmont, SC), ensuring reliable, secure, and high-performing server, network, end-user connectivity, and plant support services within a hybrid infrastructure landscape spanning on-premises systems and cloud-hosted services managed by separate enterprise teams. This role directly manages the Systems Engineer and Network Engineer while serving as the primary IT Infrastructure point of contact for Greenville Plant leadership and functional teams, including Production Operations, Quality Control, Maintenance & Engineering, Logistics, HR, and Facilities Operations.

Possesses a proven background leading technical teams in manufacturing environments and collaborating effectively with infrastructure, applications, cybersecurity, vendors, and business stakeholders across North America. Exhibits strong leadership, infrastructure architecture capability, and hands-on technical skills across enterprise infrastructure technologies supporting mission-critical plant operations.

% of time

20%

• Provide leadership and oversight for the day-to-day IT infrastructure operations of the Greenville Plant, including servers, networks, end-user connectivity, manufacturing-floor technology support, and production-critical systems. Serve as the primary IT infrastructure liaison to plant leadership and functional teams, ensuring secure, reliable, and highly available technology services across the entire site. Lead the local response to site-impacting technology incidents, including escalation, service restoration, root-cause analysis, and corrective‑action coordination with enterprise infrastructure, applications, cybersecurity, service desk, and third‑party vendor teams.
  
  Coordinate and support after‑hours activities, planned maintenance windows, plant shutdowns, and urgent production‑impacting incidents as business needs require.

20%

• Lead, supervise, and develop the on‑site infrastructure team, including the Systems Engineer and Network Engineer, while providing site-level coordination, operational guidance, and escalation support for Desktop Support staff in partnership with the off‐site End User Services Manager. Establish team priorities, manage workloads, set performance expectations, provide coaching, and support the professional development of direct‑report employees. Maintain consistent operational standards for documentation, ticket management, service levels, change control, escalation procedures, and customer service across site infrastructure operations.
  
  Mentor team members in advanced troubleshooting, technical analysis, communication, documentation, and continuous improvement, while promoting effective coordination and seamless handoffs between the Infrastructure and Desktop Support teams.

20%

• Provide oversight and accountability for site-managed and site-dependent infrastructure, including virtualization, Windows Server, Active Directory, DNS, DHCP, certificate services, file and print services, IIS, backup and recovery, server hardware, storage, and related technologies. Direct the plant’s network infrastructure, including LAN, WAN, Wi‑Fi, switching, routing, firewalls, VPNs, network access control, SD‑WAN, VLANs, quality of service, VoIP, and associated Cisco, Meraki, and Forti Gate platforms.
  
  Ensure effective monitoring, patching, backup validation, lifecycle management, capacity planning, and performance optimization in coordination with enterprise infrastructure and cybersecurity teams. Support infrastructure architecture decisions involving resiliency, high availability, disaster recovery, OT/IT network segmentation,…