Inside Sales Representative

Tru‑Flo Valves and Automation products are manufactured by Quality Sourced Manufacturing, Inc. QSM is the people behind every product we sell, with all of our skills, talents, experience and education. Since our start in 1996, we’ve been based in South Carolina, USA.

The Inside Sales Associate drives Sales Bookings by quoting quickly, accurately, with a customer-positive skillset, and explores add‑ons where appropriate based on the customer’s application. Consistently increases customer satisfaction by providing timely and accurate information. Work closely with the outside sales account managers with the goal of meeting company sales and revenue goals.

• Continually demonstrates a focus on quality and attention to details
• A strong work ethic
• Superior problem solving skills
• Strong verbal and written communication skills
• An ability to work quickly, neatly, while multi‑tasking
• Professional appearance and decorum
• Development of in‑depth product knowledge and necessity to stay current on all product changes.
• Answer all sales related incoming calls and determine appropriate action.
• Process quotes, orders and delivery inquiries in an efficient and quick manner.
• Provide prompt technical support to customers.
• Work closely with outside sales account managers to assist in any needs, relating to customers, they may have.
• Assist in monitoring inventory and physical inventory counts when needed.
• Coordinate product literature, samples and direct mailings.
• Maintain and develop relationships with customers and prospects
• Can work well with people from various backgrounds
• Properly record all relevant sales activity using the existing “customer relationship management system” (including calls, prospect pipeline, account notes, etc.)
• Adhere to and follow all appropriate sales processes and policies to ensure company meets sales and revenue goals.
• Provide prompt, courteous and professional response to customer/prospect service‑related issues.
• Active participant in sales meetings and training opportunities.
• Partner with outside sales team members to ensure that we are responding to new business opportunities and prioritizing growth of new accounts.

College degree or associate’s degree a plus. Bachelor's Degree in business, finance, accounting, economics or other business‑related curriculum is desirable.

• Previous experience in inside sales/customer service is desirable.
• Experience sales and service of valves, valve automation, instrumentation a plus.
• Previous experience managing a team is desirable.
• Experience with sales planning or forecasting is desirable.

• Ability to quickly learn technical product information.
• Exceptional customer service skills.
• General understanding of sales concepts.
• Self‑starter, able to take initiative and provide results independently.
• Ability to multi‑task and problem solve.
• Detail oriented with superior organizational, oral and written communication skills.
• Proficiency in Microsoft Office applications, especially Microsoft Word, Excel, and Outlook.
• Proficient and dedicated use of ACT! CRM.
• Developed working knowledge of MAS quoting and order entry system. Proficiency in Microsoft Office applications.

Occasional lifting of products for special pickup and delivery. Other than that no physical demands. Must be able to reach, climb, stoop, kneel, and/or crouch at customer locations.

Competitive benefits include Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

FCG University learning and training platform available to all employees offering over 80k courses.

At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals.

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.