Senior CX Operations & Process Excellence Lead
Listed on 2026-10-08
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Business
Change Management, AI Business & Operations, Business Analyst
Coinbase seeks an Operations Excellence Senior Program Lead to own and optimize CX workflows, routing logic, and agent tooling across global sites. You will turn multi-year CX goals into a clear program portfolio that improves quality, efficiency, and the Specialist experience while partnering with product, analytics, and engineering teams.
The role emphasizes designing end-to-end workflows, SOPs, and governance, plus driving scalable change management and measurable outcomes in CSAT and handle
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This posting is for the Senior CX Operations & Process Excellence Lead role at Coinbase, based in Pierre, SD, United States.
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