Universal Banker I​/Teller

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Responsible for performing all related work responsibilities consistent with the standardized procedures and compliance requirements of the Bank. Accountable for processing customer transactions accurately and according to the customer service standards of the Bank. Identify customer needs for convenience services and referral opportunities for other services offered by the Bank and Financial Services. Make appropriate recommendations.

• Actively greet each customer, determine their specific banking needs, and provide a single point of contact for the completion of transactions.
• Accurately process all customer transactions requested through the lobby, drive-up, or telephone, including deposits, withdrawals, loan payments, cashier's checks, check cashing, credit card advances, savings bond redemption, check orders, wire transfers, and ACH transactions.
• Support the completion of customer transactions, including night deposit and mail processing, ATM servicing and balancing, and individual teller drawer balancing.
• Provide customer service, perform account maintenance, and solve problems according to customer needs, such as stop payments, funds transfer, balance inquiries, address or other information changes, account balancing, and support for debit cards and web banking.
• Open new personal and business accounts, identify and recommend additional services like web banking and debit cards, and close accounts as requested.
• Identify customer needs for additional bank and financial products; sell and refer these products to customers.
• Seek opportunities outside the bank to grow customer relationships through referrals and prospecting.
• Recognize early signs of customer dissatisfaction and work to resolve issues to retain customers, referring to other staff or supervisors as needed.

• Collaborate with departmental teams on projects and product implementations.
• Participate in committees, training, and quality service programs.
• Adhere to all bank policies and procedures.
• Engage in community involvement.
• Perform other duties as assigned.

• High school diploma or equivalent.
• ABA Universal Banker Certification Program.
• Bank trainee or intern experience.
• Customer service experience.

• Ability to work dependently or independently under pressure, meet deadlines, and adjust schedules.
• Strong organizational and customer service skills.
• Effective communication skills.
• Knowledge of banking terminology and procedures.
• Proficiency with application software and learning new computer programs.
• Adherence to privacy standards and company policies.

Note:

This is an entry-level, full-time position in finance and sales. Community involvement is encouraged. Referrals can enhance your chances of interviewing.