Technician, Field Service - Regional; Sioux Falls, SD

Job Title

Technician, Field Service – Regional (Sioux Falls, SD)

Sysmex America, Inc.

We currently have a great opportunity for a Regional Field Service Technician in South Dakota. The Field Service Technician (FST) is responsible for developing the knowledge and expertise needed to move into a Service Engineer (SE) position and service the Sysmex product lines. The FST will undergo extensive training to prepare for future SE positions as they become available.

• Successfully complete all training to perform the duties of a Field Service Technician (FST).
• During the training program, travel within service districts to work with a mentor or assist with service-related tasks.
• Upon successful completion of the training program, provide service support in the respective service districts.
• Travel during the training period may be up to 50% within the United States.
• Accept an SE or related position after the successful completion of the program.
• Demonstrate the ability to perform the following duties and responsibilities after training:
• Install, maintain, and repair Sysmex instruments and systems, including:
  • Identifying and analyzing instrument problems.
  • Repairing to meet specifications.
  • Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
  • Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
  • Monitoring and responding to communication devices during all scheduled times.
• Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
• Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
• Support and provide ownership of technical issues at existing customer sites.
• Work cross-functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base.
• Miscellaneous duties include:
  • Maintain expenses within guidelines.
  • Maintain high level of customer account management and organization skills.
  • Maintain control of parts inventory and all company property.
  • Perform duties in such a manner as to develop confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer service.
• Promote effective, positive, and productive communication and teamwork between all Sysmex personnel.
• Other duties as assigned.

Percentage of Travel:
Up to 50% within the United States during training.

Physical Risk:
Regular exposure to risk that may require alertness, but with minimal precautions.
Physical Demands:
Moderate physical activity. Routine handling of objects 21 to 50 pounds; continuous (at least 80% of time) walking or inspections, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.

• Associates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces. Bachelor’s degree preferred.
• Electronics and/or laboratory science.
• Completion of Sysmex-certified instrument training.
• A valid driver’s license or ability to obtain one, within 90 days.
• Must be willing to relocate to any of our service districts throughout the U.S.
• General computer knowledge in a Windows environment is required. Basic knowledge of LIS systems and interfacing principles desirable.
• Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems.
• Outstanding listening skills, patience and understanding.
• Demonstrated presentation and influence skills.
• Team orientation; demonstrated facilitation skills.
• Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Abilit…