CMDB Solution Architect

Job Title:

CMDB Solution Architect

United States Of America

English

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation  will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled CMDB Solution Architect to join our dynamic team. The successful candidate will have a strong background in strategic solutioning and expertise in CMDB platforms such as Service Now, BMC, or others. This role requires a deep understanding of ITIL and the ability to design and integrate CMDB systems to support key IT processes.

• Develop strategic solutions to align with IT goals and objectives.
• Provide CMDB platform expertise in Service Now, BMC, or other platforms.
• Apply a strong understanding of ITIL principles to enhance operations.
• Lead data modeling and design efforts to ensure data accuracy and integrity.
• Architect integration solutions for seamless data flow between CMDB and other IT systems.
• Define and establish governance practices for CMDB management.
• Design CMDB integrations with other IT systems to support processes such as incident resolution, change management, and strategic decision-making.

• Proven experience in strategic solutioning in alignment with IT objectives.
• Expertise in CMDB platforms like Service Now or BMC.
• Strong grasp of ITIL frameworks.
• Extensive experience in data modeling and design.
• Experience with Databricks/Snowflake
• Experience in integration architecture.
• Demonstrated ability to establish governance practices for CMDB.
• Experience in designing CMDB integrations to enhance IT processes and decision-making.

The base salary range for this position is $106,087 – $166,709 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The Final date to receive applications for this position is 12/19/2025