Network Operations Center; NOC) Technician

Our client is seeking a vigilant and technically adept Network Operations Center (NOC) Technician to join their dynamic team in Pietermaritzburg . In this critical role, you will be instrumental in monitoring, maintaining, and troubleshooting our client's extensive telecommunications network infrastructure. You will be the first line of defense against network outages and performance degradation, ensuring seamless connectivity and service availability for a diverse customer base.

This position offers a challenging yet rewarding opportunity to work with cutting-edge technology in a sector vital to communication and commerce, within a company that values expertise, proactivity, and dedication to service excellence.

• Monitor network performance, availability, and security using advanced NOC tools and dashboards.
• Respond promptly to network alerts, incidents, and customer-reported issues, performing initial diagnosis and troubleshooting.
• Escalate complex technical problems to senior engineers and relevant support teams with detailed documentation.
• Perform routine network health checks, preventative maintenance, and system updates as scheduled.
• Maintain accurate incident logs, system status reports, and knowledge base articles for reference and training.
• Collaborate effectively with internal teams and external vendors to resolve network issues in a timely manner.

• Proven experience in a NOC or similar network monitoring environment.
• Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP), and routing technologies.
• Familiarity with network monitoring software (e.g., Nagios, Solar Winds, PRTG) and ticketing systems.
• Ability to work shifts, including nights, weekends, and holidays, as required by operational demands.
• Excellent problem-solving skills, attention to detail, and the ability to remain calm under pressure.

• Competitive annual salary package.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and telecoms certifications .
• A supportive work environment with a focus on teamwork and continuous learning.
• Access to the latest network monitoring technologies and tools.