Guest Service Manager
Job in
Pigeon Forge, Sevier County, Tennessee, 37868, USA
Listed on 2026-10-13
Listing for:
Margaritaville Island Hotel
Full Time
position Listed on 2026-10-13
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Event Management & Planning, Guest Services, Hospitality & Tourism
Job Description & How to Apply Below
Job Summary
We are currently seeking a Guest Services Manager to help us maintain a high standard of guest satisfaction. In this role, you will oversee our front office staff, primarily focusing on our concierges, receptionists, and Valet parking. You will also coordinate with our housekeeping, and sales managers to ensure that every guest has an exceptional experience throughout their stay. This person will oversee a number of brand programs including loyalty and promotions.
GuestServices Manager Duties and Responsibilities
- Oversee day-to-day operations in the hotel
- Schedule and oversee front office staff, including receptionists, concierges, and valets
- Evaluate staff performance as they interact with guests
- Resolve customer complaints
- Coordinate with our housekeeping and sales managers
- Assist with guest services tasks as needed
- Extensive knowledge of hotel policies and procedures
- Attention to detail
- Customer service and leadership skills
- Computer proficiency
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