Banquet Captain - YR Dollywood's HeartSong Lodge & Resort - Year Round

Job Category: Resorts

Requisition Number: BANQU
011102

• Full-Time
• Rate : $15 USD per hour

Showing 1 location

The Banquet Captain position exists to supervise banquet service hosts, coordinate and serve banquet events assigned and to implement property policies, procedures and Moments of Service (MOS). Excellence in customer service is carried out day in and day out with our external guests and internal guests. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions & Responsibilities

• Must be well organized and efficient. Performs planning and organizing of functions for the banquet department, including maintaining the banquet logbook, temperature log books, consumption sheets, maintaining and updating banquet event function sheets
• Checks banquet rooms and banquet back of house areas for cleanliness, proper set up, sufficient supplies, and equipment
• Open Communication with management and hosts that may include evaluations of hosts, minor scheduling and complete training of service hosts
• Monitors functions to ensure steps of service are followed
• Assists the Banquet Manager in entering Hot Sos maintenance repair tickets and or cleaning schedules for all banquet equipment and facilities
• Supervises the food and beverage services of banquet functions, including set-up, service, and breakdown
• Coordinates function details with banquet, conference planning, and kitchen staff
• Conducts Pre-Shift meetings with banquet service hosts before each event
• Coordinates food pickup in the kitchen and have all functions ready and hosts in position 15 minutes prior to every function/event
• Inspects food products to ensure quality and quantity guidelines are followed
• Ensures all BEO checks are accurately compiled, and submitted for billing to the group folio
• Ensures accurate daily sales reconciliation and time and attendance records are completed and provided to Banquet Manager and or Director of Banquets

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old
• High school diploma or equivalent
• One (1) year of foods/banquet service experience
• Supervisory experience, Preferred
• Must be able to obtain Serve Safe certification within first 30 days
• Tennessee Alcohol Board Commission (TABC) Certification, Required
• Basic Computer Skills
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication…