Senior IT Systems Engineer

• Location 3215 RENA ST,P.O. BOX
  1350,PIGEON FORGE, TN, ,United States
• Base Pay $71,774.41 - $84,440.48 / Year
• Job Category Information Technology
• Employee Type Exempt

• Name Gary Ott
• Phone

This is advanced technical work in the design, implementation, administration, security, and maintenance of the City's enterprise information technology infrastructure. This position serves as a senior technical resource within the Technical Services Branch and provides high-level engineering support across networking, servers, virtualization, operating systems, telecommunications, and cybersecurity. The position operates with substantial independence and judgment but does not supervise personnel. Job related duties require a Bachelor’s Degree in IT, Computer Science or related field with five years of experience.

Job performance is evaluated by the Information Technology Director through review of the quality and quantity of work, ability to perform assigned job duties and follow daily instructions and physical capacity to perform the job.

• Design, implement, and maintain enterprise server infrastructure (Windows Server and
• Administer virtualization platforms including VMware, Hyper-V, or equivalent systems.
• Configure and troubleshoot advanced networking components including routing,
• switching, VLANs, VPNs, firewalls, NAT, and ACLs.
• Manage TCP/IP-based services including DNS, DHCP, and network performance
• optimization.
• Support and engineer VoIP systems, SIP trunking, QoS, and telecommunications
• integrations.
• Administer and secure Windows, macOS, and Linux endpoints and servers.
• Implement cybersecurity controls aligned with NIST, CIS, or comparable frameworks.
• Manage backup, disaster recovery, and business continuity systems.
• Perform scripting and automation using tools such as Power Shell and Bash.
• Serve as escalation point for complex technical issues and major system incidents.
• Assist in long-range infrastructure planning and technology roadmap development.
• Maintain documentation of systems architecture, configurations, and procedures.

Bachelor’s degree in information technology, Computer Science, or related field, or equivalent experience. Minimum of five (5) years of progressively responsible experience in systems administration, networking, or infrastructure engineering ;
Industry certifications such as CCNA, CCNP, Security+, RHCSA, VMware, or equivalent preferred; experience in municipal or public-sector IT environments preferred; good decision making and interpersonal skills; ability to accurately deal with detailed information; ability to multi-task and organize; or any equivalent combination of education and/or experience to provide the following knowledge, abilities and skills:

• Thorough knowledge of computer systems hardware and software maintenance, trouble shooting and networking; systems design, networking and computer operating systems.
• Thorough knowledge of hardware and software associated with the operations of a local area networking.
• Thorough knowledge of basic and virtual machine security and virtualization
• Thorough knowledge of modern office procedures, methods, techniques and equipment.
• Thorough knowledge of the operations, characteristics and requirements of computer configurations.
• Thorough knowledge of Information System Technology; computers, peripheral, devices, cabling and telecommunications equipment.
• Thorough knowledge of network and computer security practice; midrange systems servers, PC’s and printers.
• Thorough knowledge of Windows Server operating systems, Virtual machines and Linux; word processing, MacOS, spreadsheets, database, website and desktop publishing techniques.
• Thorough knowledge of active…