Corporate Information Technology Technician

Corporate Information Technology Technician

• Company:
  World Choice Investments LLC
• Department:
  Information Technology
• FLSA Status:
  Non-Exempt
• Job Status:
  Full-Time
• Travel Requirements:
  Frequent all territory travel
• Positions Supervised:
  None
• Reports To:
  
  Corporate IT Manager
• Location:
  
  Pigeon Forge, TN

World Choice Investments LLC is seeking an IT Technician. You will be the first point of contact for staff at box offices, gift shops, kitchens and offices. Expect a mix of tickets, desk-side support and field work like setting up workstations, swapping printers and helping run cable. This is a strong entry point for someone who wants to grow into networking and systems work.

• Answer support calls, emails and tickets; triage, resolve or escale to the IT Manager
• Reset passwords, unlock accounts and manage MFA (currently Duo) in Microsoft 365 and Entra
• Troubleshoot Windows PCs, Outlook, Teams, One Drive and SharePoint access
• Set up, image and deploy new computers, laptops, tablets and mobile phones through Intune
• Onboard and offboard employees: accounts, licenses, devices and access
• Document every issue and fix in the ticketing system and knowledge base

• Travel to WCI properties to fix hardware, printers, receipt and ticket printers, scanners and kiosks
• Support Clover point-of-sale, ticketing stations and Yellow Dog inventory devices in box offices and gift shops, often during live operations
• Install and move workstations, phones and peripherals
• Assist with cable runs, patching, Wi-Fi access points and camera installs under the IT Manager's direction
• Check IT closets and report problems with switches, UPS units or cabling

• Handle desk phone moves, adds and changes and basic voicemail issues
• Help test and roll out the new phone system
• Track hardware, serial numbers and assignments in the asset inventory

• Follow security procedures for accounts, devices and payment systems
• Report suspicious emails, Sophos alerts and lost or stolen devices
• Apply updates and patches as directed, and help move users to a new MFA platform when WCI replaces Duo

• 1-2 years of help desk, desktop support or field technician experience (or equivalent training plus strong hands‑on skills)
• Solid Windows 10/11 troubleshooting and hardware repair skills
• Familiarity with Microsoft 365 and Active Directory or Entra  management
• Basic networking knowledge: IP addressing, DHCP, DNS, Wi-Fi and how to test a cable
• Friendly, patient communication with non-technical staff, including under time pressure
• Valid driver's license, reliable transportation and ability to travel overnight to other properties

• CompTIA A+, Network+ or Microsoft 365 certifications (MD-102, MS-900)
• Experience with Intune, Group Policy, Sophos Central or Duo
• Clover POS, Yellow Dog inventory or other point-of-sale, ticketing and retail system support
• Cable termination and testing experience
• VoIP desk phone experience (Avaya or similar)
• Hospitality or entertainment industry experience

• Lift and carry up to 50 lbs (computers, printers, monitors, boxes of equipment)
• Climb ladders, work above ceilings and under desks, kneel and crawl in tight spaces
• Work in show arenas, kitchens, warehouses and outdoor areas in heat and cold
• Evenings, weekends and holidays as needed; peak seasons follow show schedules
• Some overnight travel to Branson, Myrtle Beach, South Dakota and Panama City Beach

Follow applicable company policies, procedures, safety requirements, and departmental guidelines.

Maintain a safe, clean, and professional work environment.

Promptly report safety concerns, workplace incidents, or other concerns to appropriate management.

Complete required training and maintain any certifications, licenses, or credentials required for the position.

Protect confidential or sensitive company, employee, and guest information as applicable to the position.

This position includes frequent automobile operation, walking, reaching, bending, carrying promotional materials, and work at partner properties and events. The activities below should reflect the actual duties of the assigned territory.

Physical Demands Lift/Carry

Stand O (Occasionally) 10 lbs or less F (Frequently)

Walk F (Frequently) 11-20 lbs F (Frequently)

Sit F (Frequently) 21-50 lbs O (Occasionally)

Handling / Fingering O (Occasionally) 51-100 lbs N (Not…