Corporate Information Technology Manager

Company:
World Choice Investments LLC

Department:
Information Technology

FLSA Status:
Exempt

Job Status:
Full-Time

Travel Requirements:
Frequent all territory travel

Positions Supervised:
Corporate IT Technician

Reports To:

Corporate IT Director

Location:

Pigeon Forge, TN

World Choice Investments LLC is seeking an IT Manager. This is not a desk-only role. You will spend real time in show buildings, box offices, gift shops and back-of-house spaces keeping networks, phones, cameras and endpoints running during live operations. You will also help lead a small team of technicians and own day-to-day infrastructure decisions for the Pigeon Forge properties, supporting the other markets as needed.

• Run, terminate, test and label Cat5e/Cat6 and fiber; work above ceilings, in attics, crawlspaces and on ladders and lifts
• Install and maintain wireless access points, switches, patch panels, racks and UPS units
• Install and service security cameras, NVRs and door access control hardware
• Maintain IDF/MDF closets, cable management and documentation of drops and ports

• Help manage Meraki/Ubiquity switches and wireless: VLANs, site-to-site and remote access VPNs, web filtering and application control
• Keep PCI-scoped networks for point-of-sale and ticketing segmented and documented
• Monitor network health, respond to outages and lead root-cause follow-up
• Manage Sophos endpoint protection, patching and vulnerability remediation

• Administer Microsoft 365:
  Exchange Online, SharePoint, Teams and licensing
• Manage Entra  (Azure AD) users, groups, conditional access and MFA
• Maintain on-prem Active Directory and Group Policy, and help migrate devices to Entra join and Intune management
• Build and deploy Windows images, policies and applications through Intune

• Help support the current Avaya IP Office system, desk phones and call routing
• Help plan, test and roll out a replacement phone and contact-center platform

• Help supervise, schedule and train up to 5 IT technicians
• Own the help desk queue for WCI properties and set response priorities around show times
• Maintain asset inventory, network diagrams and runbooks
• Be part of an after-hours on-call rotation for show-impacting issues

• 5+ years of hands-on IT infrastructure experience, including at least 2 years leading or mentoring technicians
• Solid networking fundamentals: TCP/IP, DHCP, DNS, VLANs, routing, Wi-Fi design and troubleshooting
• Experience with enterprise firewalls (Sophos, Fortinet, Palo Alto, Meraki or similar)
• Working knowledge of Active Directory, Group Policy and Windows Server
• Experience administering Microsoft 365 and Entra  (Azure AD)
• Practical structured cabling skills: running, terminating and testing copper; fiber exposure
• Comfortable working on ladders, in ceilings and in tight spaces
• Clear communicator with non-technical staff, especially under time pressure during live shows
• Valid driver's license and ability to travel overnight to other properties
• Ability to pass a background check

• Meraki Firewall and Sophos Central experience
• Microsoft Intune and Entra join / Autopilot deployments
• VoIP experience:
  Avaya IP Office, Ring Central, Teams Phone or similar; SIP trunks and call flows
• IP camera and access control systems (e.g. Verkada, Axis, Hikvision, Milestone, Ubiquity)
• Hospitality, entertainment or retail IT, including POS and ticketing systems
• PCI DSS familiarity
• Certifications such as CompTIA Network+/Security+, CCNA, Microsoft MD-102 or MS-102
• Basic scripting in Power Shell

• Lift and carry up to 50 lbs (switches, UPS units, cable boxes)
• Climb ladders, work at heights and above ceilings, crawl and kneel in confined spaces
• Work in attics, show arenas, warehouses and outdoor areas in heat and cold
• Nights, weekends and holidays as needed; peak seasons follow show schedules
• Some overnight travel to Branson, Myrtle Beach, South Dakota and Panama City Beach

Follow applicable company policies, procedures, safety requirements, and departmental guidelines.

Maintain a safe, clean, and professional work environment.

Promptly report safety concerns, workplace incidents, or other concerns to appropriate management.

Complete required training and maintain any certifications, licenses, or credentials required for the position.

Protect confidential or…