Merchandise Coordinator - YR Dollywood Theme Park - Year Round

Job Category: Merchandise

• Posted :
  October 23, 2026
• Full-Time
• On-site
• Rate : $19 USD per hour

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The Merchandise Coordinator is responsible for product inventory management, guest service opportunities, administrative tasks, and supporting the cohesive execution of product plans.

Summary of Essential Functions and Responsibilities

• Serving as an Inventory System Super-User to manage inventory control functions. This includes but is not limited to: promotions, kits, recipes, production, hot keys, adjustments, cost/retail changes, transfers, product returns, and report generation/distribution.
• Providing administrative support as a division representative to the park
• Plan and execute host celebrations, coordinate various merchandise projects, process incoming/outgoing mail, purchase supplies, and keeping all communication boards current and relevant.
• Partner with finance and operating teams to oversee all aspects of period-end functions, cycle counting, offline POS testing, and annual physical inventory.
• Responsible for entering craft location production data, adjustments, maintaining accurate raw materials and production recipes with leadership direction.
• Identifying and executing markdowns, with Manager approval, as a result of analyzing various inventory system reports under established guidelines.
• Facilitating requests from leadership teams for stock, raw materials, and supplies. This includes both gathering item and pricing specifications from established vendors and maintaining sales records, catalogs, and purchase history.
• Collecting and researching various types of data by utilizing strong analytical, organizational, creative problem-solving, and trend-tracking skills.
• Generating reports for personal and team use: analyzing sell-through of categories, key programs, seasonal goods, and raw materials to either balance inventory between locations or to determine replenishment needs. for providing copies of purchase orders to vendor, within separation of duty guidelines.
• Troubleshooting product scan issues to reduce open SKUs, negative quantities on hand, and other inventory discrepancies, leading to accurate quantity on hand.
• Serving as a main point-of-contact to Sales and Service teams to input and maintain databases of information on guest correspondences, both taking action with refund requests, product exchanges, product purchases, vendor inquiries, etc., and alerting the appropriate teams with repetitive issues and concerns.
• Fulfilling guest service needs and tracking guest correspondence with response times to ensure it is handled in a courteous, professional, and timely manner according to guidelines established.
• Creating product list per category or program to ensure operating team is aware of all components.
• Driving and implementing continuous improvements to the efficiency of our processes and procedures.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must have a high school diploma or GED.
• 3-5 years of retail or data entry accounting experience, required.
• 1-2 Years’ experience with Microsoft Office products, including Word and Excel, required.
• 1-2 years’ experience successfully implementing, analyzing, and troubleshooting as related to retail analysis and retail inventory systems, preferred.
• 1-2 years’ experience with merchandise POS, inventory, and ordering system, preferred.
• Must successfully complete post-employment offer background check and drug screen.

Knowledge, Skills, and Abilities

• Able to collect and research data. Must possess strong analytical, organization, creative problem solving, and trend tracking skills.
• Able…