Member Service Representative I​/II - Commerce Center Branch; MSRMSR

Member Service Representative I/II - Commerce Center Branch (300

MSR1 / 300

MSR2)

Commerce Center Branch
1777 Reisterstown Road
Pikesville, MD 21208

**** INCLUDES SATURDAYS****

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well‑being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

MSR I:

Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquires face to face.

Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.

MSR II:

Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquires face to face.

Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.

Cross-Sell Products

Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.

Tends to listens more than talk. Leaves others with the impression that their thoughts, opinions, feelings and needs are important. Helps others understand their feelings and their needs. This compares favorably with the behavior of individuals who talk more than they listen, leave others wondering whether perspective is important, and/or are not viewed as a potential ""sounding board"".

Routine Account-Related Requests

Assist members with routine account-related requests such as:
Funds transfers;
Automatic funds transfers (AFTs);
Stop payments;
Inquiries about bank deposit products and service charges;
Inquiries about ATM and Debit Card usage and limits;
Inquiries about checking and savings accounts transactions;
Inquiries about funds availability;
Check verification requests by third parties.

Makes and fulfills commitments

Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep them. Arrives at work on time and ready to contribute. Shows up for meetings well prepared. This contrasts with individuals who have proven to be unreliable when others have counted on them to show up on time, meet deadlines and expectations, or arrive prepared and ready to contribute.

Meets expectations for attendance and punctuality.

Quality of Work

Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. This differs from those who cannot be relied upon to produce high quality…