Member Service Representative I​/II - Commerce Center Branch; MSRMSR

Member Service Representative I/II - Commerce Center Branch (300

MSR1 / 300

MSR2)

Join to apply for the Member Service Representative I/II - Commerce Center Branch (300

MSR1 / 300

MSR2) role at MECU Credit Union

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

Branch

Location:


Commerce Center Branch
1777 Reisterstown Road
Pikesville, MD 21208
INCLUDES SATURDAYS

MSR I: Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquiries face to face.

Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.

MSR II: Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquiries face to face.

Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.

• Cross-Sell Products: Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.
• Listening
  
  Skills:
  
  Tends to listen more than talk. Leaves others with the impression that their thoughts, opinions, feelings and needs are important. Helps others understand their feelings and their needs. This compares favorably with the behavior of individuals who talk more than they listen, leave others wondering whether perspective is important, and/or are not viewed as a potential “sounding board” that allows others to sort through and clarify their own feelings and needs.
• Routine Account-Related Requests: Assist members with routine account-related requests such as:
  Funds transfers;
  Automatic funds transfers (AFTs);
  Stop payments;
  Inquiries about bank deposit products and service charges;
  Inquiries about ATM and Debit Card usage and limits;
  Inquiries about checking and savings accounts transactions;
  Inquiries about funds availability;
  Check verification requests by third parties.
• Dependability: Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep them. Arrives at work on time and ready to contribute. Shows up for meetings well prepared. This contrasts with individuals who have proven to be unreliable when others have counted on them to show up on time, meet deadlines and expectations, or arrive prepared and ready to contribute.
  
  Meets expectations for attendance and punctuality.
• Quality of Work: Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. This differs from those who cannot be relied upon to produce high quality work, pay little attention to detail, show little pride in a job well done and/or set a poor example for co-workers or direct reports.

• High School Diploma (general studies) – Required
• General Education Degree (GED) – In Lieu of H.S. Diploma

• Member Service Representative I - Twelve (12) months Sales/Teller/Member Service Experience – Required
• Member Service…