Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
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As an Associate Team Leader, you’ll support a single retail office during tax season to exceed client expectations and provide daily operations direction for the tax office. You’ll start with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients to ensure quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience; escalate as needed.
• Serve as the onsite contact for escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as necessary.
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
• Lead daily activities to schedule staff and complete work by deadlines, with attention to quality standards and priorities.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience in customer service or a similar role.
• Strong organizational skills and the ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Flexible schedule up to 40 hours per week with changes based on business needs.
• High school diploma or equivalent or higher.

H&R Block values the well-being of its people and offers benefits to support health, wellbeing, and financial wellness. Examples of available programs include:

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You.
• Neurodiversity and caregiver support.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k and Employee Stock Purchase Plan.

H&R Block is committed to building a connected culture where trust, care, and connections help everyone belong. We are an equal opportunity employer and celebrate diversity in the workplace.

Sponsored Job

Location:

Pikeville, KY

Employment type:

Full-time

Job function:
Information Technology

Industry: Retail